frequently asked questions
Do I have to attend the sessions I registered for, or can I change my mind and go to another one?
You are welcome to join any session you would like, even if you didn’t register for it. We will send all session links to each registrant prior to the event.
Will sessions be recorded?
Only a few of the sessions will be recorded to help make it a private space for folks to engage in honest dialogue. For the sessions that are recorded, there will be a notification when you join the Zoom session.
How do I access Zoom?
You can either make an account and download the Zoom app to your computer or mobile device, or simply access Zoom on your web browser by clicking the link next to the session you want to attend. Links for the sessions will be emailed out to conference registrants the day before we start and each day throughout.
How do I log on to the sessions?
Each registrant will be sent an email with Zoom links for each session. If you would prefer to call into the sessions, we will also be providing phone numbers to access the meetings that way.
What if I want to take a break and come back later or another day? Can I still access the conference?
Yes! Simply go back into the email or web page with the session links and access the remaining sessions from there.
Who should I contact for technical difficulties?
How can I pay my registration fee?
Once you complete the registration form, you can securely pay via credit card on the final registration page. For those who would like to attend for free, you can use the promo code FREEPFPCON. We strongly prefer electronic payment. If you are unable to pay via credit card, we can accept mailed checks to our PO Box. Please email email@example.com for more info.
Do I have to register separately for each person in my family?
Each household should register together and will receive all the info for each session via email to the address(es) provided.
What security measures will you have in place?
The security of our presenters and attendees is our top priority. Zoom encrypts in-meeting content by default, and we will be utilizing passcodes to add an additional layer of security. Although there is always a risk for “Zoom-bombers” and other unwanted infiltration, we will have volunteers monitoring traffic and running security screenings throughout the event. To help us keep the event secure, please do not share the links to the meetings with anyone else.
Will there be a sponsor fair like in previous years?
Yes! There will be a few virtual sponsor fair times throughout the four days of the conference. Conference registrants will get a link to the Zoom meetings for the scheduled sponsors. See the schedule for more.
Will sessions be closed captioned?
Yes. All of the sessions will have closed captioning turned on. Access this by clicking on CC button at the bottom of the screen and choosing "Show Subtitles." You can also change the size of the subtitles under "subtitle settings." If you have other accessibility needs, please email firstname.lastname@example.org or indicate that in your registration form.
If you have any other questions not covered here, please email us at email@example.com.